Empathia Provider Information

This telephonic-based role is performed virtually from your home or office using cloud and web-based tools. The specialist administers calls and provides information to callers based on FAQs provided by the client organization. Successful completion of training and orientation is required before becoming part of this network. Minimum requirements for this role include a bachelor’s degree in human services, a related field or equivalent experience.

This role provides EAP services including clinical assessment and brief counseling. Minimum requirements include a master’s degree in a behavioral health field, state licensure and five years of post-master’s experience. Special consideration will be given to applicants with more than 5 years of EAP experience, have obtained the Certified Employee Assistance Professionals (CEAP) credential, are EAPA members or have completed the EAS-C online program at www.eapassn.org.

This role provides on-site training to promote employee wellbeing and support manager skills development. Minimum requirements include a bachelor’s degree and experience facilitating presentations in a professional environment. Knowledge of EAP services is preferred.

This provider deploys to client locations in order to provide support for those affected by a critical incident. They offer individual and group debriefings, as well as management consultation to normalize reactions and emphasize resiliency. Minimum requirements include a master’s degree in a behavioral health field, state licensure and five years of post-master’s experience.

In the immediate aftermath of a large-scale event, this telephonic-based role is performed virtually from your home or office using cloud and web-based tools. The Specialist processes inquiries, provides updates, offers support and coordinates logistical assistance to those directly impacted and to concerned family members. Successful completion of a 90-minute online training module followed by an evaluation of role performance is required before becoming part of this network. Minimum requirements for this role include a master’s degree in a human services field, licensed or certified with five years of crisis response experience.

Representing the client organization, this specialist deploys to a designated Family Assistance Center in the incident area and serves as a primary point of contact for victims and families for approximately 3-7 days post-incident. The Specialist provides information, support and logistical assistance to an assigned victim or family, or performs an operational role in support of Family Assistance Center operations. Staffing generally consists of 12-hour shifts per day. Minimum requirements for this role include a master’s degree in a human services field, licensed or certified with five years of crisis response experience.