This topic explores crisis response strategies at airports and public spaces, with a specific focus on family assistance operations. Join us as we examine the evolution of Airport Family Assistance Operations (FAO) and understand why the role of the airport is vital in local emergency preparedness. We will delve into incident response teams and the roles of the Passenger Gathering Area (PGA), Family Assistance Center (FAC), Family Reception Center (FRC), and the crew. We will also provide resources to establish these procedures. Additionally, we will discuss key challenges in crisis response, including combating misinformation, allocating resources effectively, and being sensitive to cultural differences.
Join Ken Jenkins and Jennifer Stansberry Miller for an interactive discussion in early 2025.
Date & Time: To be announced
Registration link coming soon
