Global Service Delivery by Empathia

Because Business Happens Around the World

Global EAP & Crisis Management Services

Mental health. Substance abuse. Work/life concerns. Crisis events. These global issues do not discriminate based on geography. At Empathia, our global service delivery team has partnered with other agencies to help individuals and organizations improve employee wellbeing, productivity and safety. Through these relationships, Empathia and our strategic partners have aligned our shared service philosophies and competencies to support your global business operations, including:

  • Worldwide, consistent service offerings
  • High standards for measurable outcomes
  • Accessibility despite location
  • A continuum of care across the spectrum of crisis events
  • Simplified program administration
  • Integrated reporting and metrics

We proudly serve a wide variety of global industries and organizations across six continents.

The Importance of a Global Partnership

Culture. Language. Religion. Law. These distinct elements require culturally-sensitive solutions. At Empathia, we know that providing international EAP and crisis management services cannot be a one-size-fits-all approach.

Empathia’s strategic partnerships combine an array of culturally sensitive approaches to close the service gaps that geography can impose.

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Compassion is Our Strength, Worldwide

Global Employee Assistance

With a network of credentialed providers around the world, LifeMatters Global delivers reliable, effective EAP services where and when you need them:

  • 24/7 local language call centers
  • Credentialed providers around the world
  • EAP, legal and financial resource referrals
  • Culturally relevant management consultation and referrals
  • U.S. and Canadian expatriate support
  • Local and global account management oversight
  • Proprietary program promotion delivery tool
  • Global and regional utilization reporting
  • Global blended rates vs. country-by-country pricing
  • Consistent clinical standard of care

Across borders. Across beliefs. Across the world. Providing simple, user-friendly employee assistance programs to diverse cultures is our specialty.

Global Crisis Response Network

With a network of professionals spanning six continents, our team ensures that local providers are trained in crisis response. Our responders are qualified behavioral health professionals with extensive crisis management experience, providing organizations with:

  • Experience-based executive and management consultation on crisis response and survivor/family assistance best practices
  • Emotional support and coaching for leaders
  • On-site crisis support and debriefings for affected individuals
  • Survivor and family assistance to include information, support and logistical coordination in the days following an incident
  • Structure and staffing to establish a Family Assistance Center that coordinates the provision of information with assistance and briefings by authorities for affected families

We work best at the intersection of critical and compassion. Prepare your organization for the unexpected with Empathia’s global crisis management services.

Wellbeing, Safety & Productivity. Put LifeMatters Global to Work Today.

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Impact Response Model by Empathia

Bringing Competence, Compassion & Commitment to Those We Serve

Impact

From individual or small-scale events to large-scale crises that impact an entire community, we have your back.

Response

Whether it’s a strategic response to an individual need or a full-scale disaster, our expert team is accessible on an immediate, live-answer basis, 24/7 across the globe.

Support

Through a customized, phased approach, our team provides specific tools and resources tailored to the unique challenges facing your workforce and organization.

Through the integration of two distinct capabilities – employee assistance and large-scale crisis response and recovery – we’re able to provide services across a continuum of care, spanning the needs of individuals, families, teams, entire organizations and their communities.

When you access international EAP services from LifeMatters Global, our team of caring, competent professionals provide individual and family crisis intervention, counseling and work/life support.

Layer on our Black Swan Solutions service and, should a crisis or disaster impact your organization, you’ll experience the power of our full-scale, strategic response.

At Empathia, our services intertwine, closing the gap between EAP and large-scale crisis management. While virtually all EAP firms offer assistance with small-scale critical incidents, our team provides a robust response and recovery service scalable to crises and disasters of far greater magnitude. Experience industry-leading employee assistance, comprehensive crisis response, global service delivery, seamless handoffs and powerful communication technologies, all leading to unsurpassed support for your organization during times of critical need.

Learn More
Karen Wolf – Human Resources Manager
A Midwest Manufacturing Company

“A manager and I spoke with one of your counselors for some advice on how to handle an employee issue recently and it was super useful. Life is becoming more complicated, so it’s great to have this option for employees and their family members. Thank you!”

Marc Norberg – Asst. to the General President
A North American Transportation Union

“Recently, I had to call the EAP for some help in addressing an elderly relative. The response was caring, quick and comprehensive. I have since relayed my positive experience to our staff and encouraged them to use you as a resource when in need. Thank You!”

Karen Wolf – Human Resources Manager
A Midwest Manufacturing Company

“I’m reminded often of how happy I am that we offer LifeMatters. I talked to a young man this morning who is really struggling with some major life events and he was very open to contacting the EAP. I know others who have used your services and they have told me how helpful it has been for them!”

Human Resources Director
Social Services

“Thank you for a wonderful relationship. I’m very grateful for the opportunity to have partnered together. If I ever know of an HR colleague that is seeking a stand-alone EAP program, I would definitely refer them to you and Empathia. You are a top-notch vendor and we have all been so impressed with your quick follow-up, quality resources, and well-thought-out answers to our questions.”

Benefits Specialist
Mid-size Retail Organization

“The feedback I have received over the last few years regarding Empathia’s services has been quite impressive and I would strongly recommend their services to other organizations.”

Monica Baker – Senior VP Marketing/Human Resources
PyraMax Bank

“Our experience with Empathia has been extremely professional and very positive. Regardless, if it is a simple request or a critical incident with an employee, it was always handled with the upmost of compassion and privacy. It has become a great partnership for us.”

Marketing Associate
Mid-size Electronic Company

“I contacted EAP about a potential landlord-tenant dispute. They gave me the name of an attorney within one day, and I scheduled my free 30-minute consultation immediately. The lawyer’s consultation was just what I needed to know my rights and prepare for my case. I was also offered a discount on the lawyer’s services. The EAP was just what I needed when I needed it, and I appreciate them saving me money, time, and heartache trying to seek legal help the conventional route!”

Dixie Kansala – Benefits Coordinator
Sheridan Memorial Hospital

“Sheridan Memorial Hospital in Sheridan, WY enjoys the Empathia services and is pleased with the feedback from employees who have used their services. The literature is meaningful and appropriate.”

HR Manager
Mid-size Manufacturing Company

“Our Account Manager is GREAT, always proactive, and on top of any situation that occurs.”

HR Director
Large Ohio-based Distribution Company

“Empathia has been a great organization to work with. They have been supportive with on-site visits to help in crisis situations. The feedback from our team members has been positive and appreciative of such a service. Empathia works with us to make their product and service offerings work within our environment.”

Joanne Dermady – EAP Clinical Manager
Wegmans EAP

“I have been blown away with Empathia and how all of them have worked so well with us.”

Services User
Senior Care

“The geriatric care manager said some of the same things I’ve been saying to my mother, but because she liked the care manager and seemed to trust that she was getting the opinion of a professional, she was willing to listen and agreed to some changes that will be a real relief for me.”

Emmett Fuller – Affiliate Provider
Marietta, GA

“I wanted to let all of you know how much I have appreciated our continued professional relationship over the past year. Empathia always exceeds my expectations for excellence, customer care, and empathy to all those you serve. I just wanted all of you to know how much this means to those who use Empathia – and how much I really do appreciate it as well.”

HR Assistant
Midwest Company

“Our HR manager recently left the company. As the HR Assistant, I was contacted right away by our Account Manager to update our contact information. He was very helpful, sent confirmation right away, and let us know about available services.”

Services User
Senior Care

“My father was facing some very complicated medical and rehab issues, bouncing back and forth between the hospital and the rehab center. The geriatric care manager had a background in nursing and was able to speak with the other professionals involved and get things straightened out.”

HR Manager
Pennsylvania-based Distribution Company

“We had not long been with Empathia when our company suffered the trauma of having a co-worker murdered within sight of one of our branch locations. Empathia was quick to respond and had people available for various needs during the event. Sometimes, there was serious help required; sometimes it was just to listen. Empathia’s EAP benefit will always be valuable to us.”

HR Manager
Mid-size Insurance Company

“Empathia is a shining star in our wellness initiative. Everything from being a wonderful resource to the personal touch you all bring to our employees. It’s a privilege and a pleasure to be a business partner of yours.”

EEO/Affirmative Action Representative
RoadSafe Traffic Systems, Inc.

“Empathia has done a fine job in providing monthly materials and on-demand on-site help.”

Cindy Haynes – HR Operations Manager
Greenlee Textron

“It is rare that I work with a vendor who is so on top of everything.”

Benefits Specialist
Mid-size Retail Organization

“We recently had an incident at one of our locations involving domestic violence in the workplace. We reached out to Empathia to send a counselor on site to help our folks work through the violence they witnessed. The counselor spoke to the group regarding the situation and then was available for one-on-ones of which several people took advantage of.”

Karen Wolf – Human Resources Manager
A Midwest Manufacturing Company

“A manager and I spoke with one of your counselors for some advice on how to handle an employee issue recently and it was super useful. Life is becoming more complicated, so it’s great to have this option for employees and their family members. Thank you!”

Marc Norberg – Asst. to the General President
A North American Transportation Union

“Recently, I had to call the EAP for some help in addressing an elderly relative. The response was caring, quick and comprehensive. I have since relayed my positive experience to our staff and encouraged them to use you as a resource when in need. Thank You!”

Karen Wolf – Human Resources Manager
A Midwest Manufacturing Company

“I’m reminded often of how happy I am that we offer LifeMatters. I talked to a young man this morning who is really struggling with some major life events and he was very open to contacting the EAP. I know others who have used your services and they have told me how helpful it has been for them!”

Human Resources Director
Social Services

“Thank you for a wonderful relationship. I’m very grateful for the opportunity to have partnered together. If I ever know of an HR colleague that is seeking a stand-alone EAP program, I would definitely refer them to you and Empathia. You are a top-notch vendor and we have all been so impressed with your quick follow-up, quality resources, and well-thought-out answers to our questions.”

Benefits Specialist
Mid-size Retail Organization

“The feedback I have received over the last few years regarding Empathia’s services has been quite impressive and I would strongly recommend their services to other organizations.”

Monica Baker – Senior VP Marketing/Human Resources
PyraMax Bank

“Our experience with Empathia has been extremely professional and very positive. Regardless, if it is a simple request or a critical incident with an employee, it was always handled with the upmost of compassion and privacy. It has become a great partnership for us.”

Marketing Associate
Mid-size Electronic Company

“I contacted EAP about a potential landlord-tenant dispute. They gave me the name of an attorney within one day, and I scheduled my free 30-minute consultation immediately. The lawyer’s consultation was just what I needed to know my rights and prepare for my case. I was also offered a discount on the lawyer’s services. The EAP was just what I needed when I needed it, and I appreciate them saving me money, time, and heartache trying to seek legal help the conventional route!”

Dixie Kansala – Benefits Coordinator
Sheridan Memorial Hospital

“Sheridan Memorial Hospital in Sheridan, WY enjoys the Empathia services and is pleased with the feedback from employees who have used their services. The literature is meaningful and appropriate.”

HR Manager
Mid-size Manufacturing Company

“Our Account Manager is GREAT, always proactive, and on top of any situation that occurs.”

HR Director
Large Ohio-based Distribution Company

“Empathia has been a great organization to work with. They have been supportive with on-site visits to help in crisis situations. The feedback from our team members has been positive and appreciative of such a service. Empathia works with us to make their product and service offerings work within our environment.”

Joanne Dermady – EAP Clinical Manager
Wegmans EAP

“I have been blown away with Empathia and how all of them have worked so well with us.”

Services User
Senior Care

“The geriatric care manager said some of the same things I’ve been saying to my mother, but because she liked the care manager and seemed to trust that she was getting the opinion of a professional, she was willing to listen and agreed to some changes that will be a real relief for me.”

Emmett Fuller – Affiliate Provider
Marietta, GA

“I wanted to let all of you know how much I have appreciated our continued professional relationship over the past year. Empathia always exceeds my expectations for excellence, customer care, and empathy to all those you serve. I just wanted all of you to know how much this means to those who use Empathia – and how much I really do appreciate it as well.”

HR Assistant
Midwest Company

“Our HR manager recently left the company. As the HR Assistant, I was contacted right away by our Account Manager to update our contact information. He was very helpful, sent confirmation right away, and let us know about available services.”

Services User
Senior Care

“My father was facing some very complicated medical and rehab issues, bouncing back and forth between the hospital and the rehab center. The geriatric care manager had a background in nursing and was able to speak with the other professionals involved and get things straightened out.”

HR Manager
Pennsylvania-based Distribution Company

“We had not long been with Empathia when our company suffered the trauma of having a co-worker murdered within sight of one of our branch locations. Empathia was quick to respond and had people available for various needs during the event. Sometimes, there was serious help required; sometimes it was just to listen. Empathia’s EAP benefit will always be valuable to us.”

HR Manager
Mid-size Insurance Company

“Empathia is a shining star in our wellness initiative. Everything from being a wonderful resource to the personal touch you all bring to our employees. It’s a privilege and a pleasure to be a business partner of yours.”

EEO/Affirmative Action Representative
RoadSafe Traffic Systems, Inc.

“Empathia has done a fine job in providing monthly materials and on-demand on-site help.”

Cindy Haynes – HR Operations Manager
Greenlee Textron

“It is rare that I work with a vendor who is so on top of everything.”

Benefits Specialist
Mid-size Retail Organization

“We recently had an incident at one of our locations involving domestic violence in the workplace. We reached out to Empathia to send a counselor on site to help our folks work through the violence they witnessed. The counselor spoke to the group regarding the situation and then was available for one-on-ones of which several people took advantage of.”