Lisa joined Empathia in 2007. As an Operations Specialist, she provides administrative, operational and logistical support to the Black Swan Solutions team. In addition, she is responsible for all day-to-day quality assurance monitoring and serves as a team lead for our Incident Response Contact Center. Lisa has a bachelor’s in business administration, as well as…
David joined Empathia in July 1990. He has been directly involved in the development and management of clinical standards, outcomes-based measurement, customer benefit integration processes, and clinical research initiatives. As Director, Privacy and Compliance, he is currently responsible for information privacy and regulatory compliance, as well as providing clinical consultation and disaster response services. David…
Carol joined Empathia in 1990 and has served as Senior Vice President and Chief Operations Officer before becoming its President and CEO in 2019. Carol is an experienced corporate trainer and consultant who has worked with a number of high profile corporate entities. She holds a Masters in Social Work; she is also an Associate…