Waukesha, WI – Empathia Inc., a leader in crisis management and organizational resilience, is pleased to announce the appointment of Jennifer Stansberry Miller as Director, Crisis Solutions. Jennifer will succeed Rick Hoaglund, who will remain with Empathia as a member of the Crisis Solutions Advisory Council. Jennifer, a respected expert with over 25 years in the crisis response and family assistance industry, brings a unique blend of personal and professional experience to her new role.
As a family member of an aviation disaster victim, she blends personal and professional expertise to prioritize the human element in emergency preparedness. She was key in advocating for the Aviation Disaster Family Assistance Act of 1996. She has since provided education and technical guidance to federal, state and international organizations on best practices for family assistance.
In her time as a licensed clinical social worker, Jennifer has led 24/7 crisis support programs, managed remote teams and developed family assistance programs across aviation, healthcare and emergency management. She holds a Master of Social Work in Community and Organizational Leadership and has completed extensive FEMA training, including certifications in disaster psychology and mass fatality incident management. Jennifer has co-authored pivotal research on aviation disaster response and designed innovative programs supporting thousands in crisis. Her expertise in crisis communication, operational planning and psychosocial support continues to foster resilience and compassion in communities worldwide.
“We are thrilled to welcome Jennifer into this pivotal leadership role at Empathia,” said Michelle Colosimo, Executive Director of Critical Support Services. “Jennifer brings a unique perspective combining personal insight and professional commitment, reflecting her deep dedication to safeguarding the human experience in times of crisis. Her knowledge and compassion will be instrumental as we advance our mission and enhance the support we provide.”
Jennifer, who will also remain on Empathia’s Crisis Solutions Advisory Council, expressed her enthusiasm for this next chapter. “Empathia is leading the way in supporting individuals and organizations during their most difficult times,” said Jennifer. “It is a privilege to assume this role and partner with an exceptional team committed to placing empathy, compassion and humanity at the core of our crisis response initiatives.”
Rick Hoaglund, who served as Director, Crisis Management Services for over five years, will also stay on as a member of the advisory council. “We are deeply grateful to Rick for his leadership and ongoing commitment to Empathia,” added Colosimo. “His contributions have been instrumental in shaping our crisis management services, and we are fortunate to be able to continue to work with Rick, providing guidance and ongoing expertise as part of our advisory council.”
Jennifer’s appointment reaffirms Empathia’s commitment to providing empathetic and effective crisis solutions. As the company continues to grow its reach and impact, Jennifer’s leadership will ensure that the organization remains grounded in its mission to protect and empower individuals and organizations worldwide.
