Navigate Aviation Crises with Empathia

Critical Management Services for Starr Insurance Clients

When a crisis occurs, Empathia ensures your company has trusted resources at the ready. With your Starr Insurance plan, you can select additional program offerings to accompany your existing coverage. The following provides an overview of the services available through Empathia. No matter your business or industry, flourish with a plan that provides:

  • ERP development, review and refinement
  • Development and facilitation of drills and exercises
  • Customized training focused on the logistical, emotional and legal complexities of an aviation crisis
  • Dedicated, scalable, 24/7 toll-free number staffed by crisis counselors
  • Global network of responders
  • Critical incident response and management
  • Accounting for people and stakeholders
  • Information management resources
  • Professional on-site and virtual support
  • Ongoing organizational and leadership consultation
  • Survivor and family assistance services

Want to be better prepared when faced with a crisis?

Want to be better prepared when faced with a crisis?

Request a Quote

Plan Details

Annual Fee Includes:

Service Description
Implementation
  • Ongoing access to web-based training, including:
    • Activation process: Incident Response Contact Center and Survivor & Family Assistance Center
    • Overview of DIMS®
Testing (first year only)
  • Participation in one virtual tabletop exercise and hot wash for up to two hours
Contact Center
Stand-alone or augmenting existing call center
  • Dedicated toll-free line
DIMS®
  • Continuous access to critical information and reporting, generated and compiled within Empathia’s incident management tool (DIMS®)
Networks
  • Network of responders for deployment to hospitals, survivor & family assistance centers and impacted individuals’ home communities
  • Network of responders to provide crisis counseling/debriefings
Communications
  • Access to webinars and topical content
Topical & Logistical Training
Telephonic/web-based
  • Access to quarterly trainings on aviation industry-specific topics in emergency response
Request a Quote

Optional Services

Service Pricing
Topical & Logistical Training
  • Quoted at time of request
Survivior & Family Assistance & Reunification: Plan development & enhancement
  • Quoted at time of request
Drill/Exercise: Development & facilitation of virtual drill/exercise
  • Quoted at time of request

When your company faces an aviation crisis, Empathia will be by your side, guiding you along the way.

Other Employee Assistance Services from Empathia

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Incident Response Contact Center

In the uncertain times of a crisis, we ensure your organization has the infrastructure to manage your people, information and reputation. Our stand-ready contact center activates within 60 minutes or less, while our team of crisis response professionals organizes and implements critical response mechanisms from our Emergency Operations Center.
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Information Management Tool

Our proprietary Disaster Information Management System (DIMS®) is a multi-faceted tool designed to manage high volumes of people-centric information. DIMS is used to securely collect, document and organize critical data. Its scripting capabilities help with communicating vetted information to impacted individuals, families and responders during a crisis.
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Survivor & Family Assistance

Our survivor and family assistance services are designed to provide your team and customers with the support they need during a crisis event. Our team handles all logistical coordination involved with establishing and organizing an on-site or virtual Survivor & Family Assistance Center and pairing specialists 1:1 with survivors and affected families.
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Critical Incident Response

Offering on-site and virtual support for your organization, our team of crisis response professionals helps your organization and employees in coping with critical events. Individual and group debriefings, management consultation and educational presentations help workforces transition to the “new normal” post-crisis.
ERP Development & Refinement Services

Emergency Response Plan (ERP) Development & Refinement

Our ERP services help you create a well-designed blueprint for how to best respond when the worst happens, so that you can protect your team and minimize business disruption and impact.
Training, Exercise & Drills

Critical Incident Response

We tailor our trainings, exercises and drills to your organization, incorporating our team’s wealth of crisis response experience. When the unthinkable happens, your team can be ready to respond, from the tactical to the human.
Rick Hoaglund – Director, Crisis Management Services, Empathia Inc
Episode 9: Swatting with Jill Sanchez

“The swatting incidents have been on the rise since 2013, with a significant rise in the number of cases since 2017. This is according to the FBI. Swatting can be deadly.“

Scott Webb, trauma-informed care coordinator at the State of Wisconsin Department of Health Services
Episode 8: IntroducingTrauma-Informed Care in Your Organization with Scott Webb

“Trauma informed shifting is lens work. You’re looking at the world through a different lens, but there’s also mere work that has to be done where supervisors really need to be looking at themselves, their supervisory style.“

Scott Webb, trauma-informed care coordinator at the State of Wisconsin Department of Health Services
Episode 7: The Six Principles of Trauma-Informed Care with Scott Webb

“And they found this relationship between ACE score and overall health. The higher your ACE score, the higher your chances of having serious health problems. And they could be physical health problems, they could be behavioral health issues.“

Bill Mulcahy, practicing licensed professional counselor, psychotherapist, and author
Episode 6: Assisting Young Adults in Mental Health with Bill Mulcahy

“I just wanted to be said that for this age group and for all age groups, really, but this age group in particular, because they’re going out and experimenting and learning, there are plenty of ways to cope that work, that are not adaptive, that are maladaptive, right? That are ineffective in the long run.“

Bill Mulcahy, practicing licensed professional counselor, psychotherapist, and author
Episode 5: Understanding Mental Health in Young Adults with Bill Mulcahy

“There’s a lot of lost, you know, information within the communication realm of it. This leads to a lot of rumors, unrealistic views of other people’s lives, and also, of course, peer pressures and bullying. That becomes a still an issue during this time frame.“

Philip Chard – practicing psychotherapist with over 35 years of experience in the field, retired as CEO and President of Empathia
Episode 3: Compassion Fatigue with Phillip Chard

“Burnout results from basically, you know, too much to do and too little time to do it. It’s task overload, time crunch kind of condition.“

Philip Chard – practicing psychotherapist with over 35 years of experience in the field, retired as CEO and President of Empathia
Episode 4: Resolving Compassion Fatigue with Phillip Chard

“I had one of those individuals say to me once, No more sad stories. No more sad stories. And it’s kind of a way of saying, I just I can’t take any more negativity. I can’t take any more suffering into myself.“

Rick Hoaglund – Director, Crisis Management Services, Empathia Inc
Episode 1: Talking To Children About Violence With Bob Vandepol

“8% of all high school students have been in a physical fight on school property one or more times during the last 12 months. Each day, 14 youth die from homicide and more than 1300 are treated in emergency departments for violence related injuries. All of this, according to the Department of Health and Human Services.”

Bob Vandepol – over 36 years of experience in the crisis management industry​​
Episode 2: Combating Violence in Children’s Media with Bob VandePol

“It’s about how you have the conversation. And if it’s I’m tough enough to handle it, I care deeply about you. I want you to be safe. Let’s problem solve. I’m here to listen and answer your questions and give a few tips. It helps.”

Bob Vandepol – over 36 years of experience in the crisis management industry​​
Episode 1: Talking To Children About Violence With Bob Vandepol

“I don’t want anybody to be called the victim. Maybe they were victimized by bullying, but they’re a survivor of bullying. I think language is important here. Victims, you stay stuck. Survivor, you move past.”

Bob Vandepol – over 36 years of experience in the crisis management industry​​
Episode 1: Talking To Children About Violence With Bob Vandepol

“Parenting is hard work. Being a caring adult, whatever it is. Uncle, grandparent, coach, teacher. It’s hard work, but it’s worth it. Put out the effort.”

Karen Wolf – Human Resources Manager
A Midwest Manufacturing Company

“A manager and I spoke with one of your counselors for some advice on how to handle an employee issue recently and it was super useful. Life is becoming more complicated, so it’s great to have this option for employees and their family members. Thank you!”

Marc Norberg – Asst. to the General President
A North American Transportation Union

“Recently, I had to call the EAP for some help in addressing an elderly relative. The response was caring, quick and comprehensive. I have since relayed my positive experience to our staff and encouraged them to use you as a resource when in need. Thank You!”

Karen Wolf – Human Resources Manager
A Midwest Manufacturing Company

“I’m reminded often of how happy I am that we offer LifeMatters. I talked to a young man this morning who is really struggling with some major life events and he was very open to contacting the EAP. I know others who have used your services and they have told me how helpful it has been for them!”

Human Resources Director
Social Services

“Thank you for a wonderful relationship. I’m very grateful for the opportunity to have partnered together. If I ever know of an HR colleague that is seeking a stand-alone EAP program, I would definitely refer them to you and Empathia. You are a top-notch vendor and we have all been so impressed with your quick follow-up, quality resources, and well-thought-out answers to our questions.”

Benefits Specialist
Mid-size Retail Organization

“The feedback I have received over the last few years regarding Empathia’s services has been quite impressive and I would strongly recommend their services to other organizations.”

Monica Baker – Senior VP Marketing/Human Resources
PyraMax Bank

“Our experience with Empathia has been extremely professional and very positive. Regardless, if it is a simple request or a critical incident with an employee, it was always handled with the upmost of compassion and privacy. It has become a great partnership for us.”

Marketing Associate
Mid-size Electronic Company

“I contacted EAP about a potential landlord-tenant dispute. They gave me the name of an attorney within one day, and I scheduled my free 30-minute consultation immediately. The lawyer’s consultation was just what I needed to know my rights and prepare for my case. I was also offered a discount on the lawyer’s services. The EAP was just what I needed when I needed it, and I appreciate them saving me money, time, and heartache trying to seek legal help the conventional route!”

Dixie Kansala – Benefits Coordinator
Sheridan Memorial Hospital

“Sheridan Memorial Hospital in Sheridan, WY enjoys the Empathia services and is pleased with the feedback from employees who have used their services. The literature is meaningful and appropriate.”

HR Manager
Mid-size Manufacturing Company

“Our Account Manager is GREAT, always proactive, and on top of any situation that occurs.”

Rick Hoaglund – Director, Crisis Management Services, Empathia Inc
Episode 9: Swatting with Jill Sanchez

“The swatting incidents have been on the rise since 2013, with a significant rise in the number of cases since 2017. This is according to the FBI. Swatting can be deadly.“

Scott Webb, trauma-informed care coordinator at the State of Wisconsin Department of Health Services
Episode 8: IntroducingTrauma-Informed Care in Your Organization with Scott Webb

“Trauma informed shifting is lens work. You’re looking at the world through a different lens, but there’s also mere work that has to be done where supervisors really need to be looking at themselves, their supervisory style.“

Scott Webb, trauma-informed care coordinator at the State of Wisconsin Department of Health Services
Episode 7: The Six Principles of Trauma-Informed Care with Scott Webb

“And they found this relationship between ACE score and overall health. The higher your ACE score, the higher your chances of having serious health problems. And they could be physical health problems, they could be behavioral health issues.“

Bill Mulcahy, practicing licensed professional counselor, psychotherapist, and author
Episode 6: Assisting Young Adults in Mental Health with Bill Mulcahy

“I just wanted to be said that for this age group and for all age groups, really, but this age group in particular, because they’re going out and experimenting and learning, there are plenty of ways to cope that work, that are not adaptive, that are maladaptive, right? That are ineffective in the long run.“

Bill Mulcahy, practicing licensed professional counselor, psychotherapist, and author
Episode 5: Understanding Mental Health in Young Adults with Bill Mulcahy

“There’s a lot of lost, you know, information within the communication realm of it. This leads to a lot of rumors, unrealistic views of other people’s lives, and also, of course, peer pressures and bullying. That becomes a still an issue during this time frame.“

Philip Chard – practicing psychotherapist with over 35 years of experience in the field, retired as CEO and President of Empathia
Episode 3: Compassion Fatigue with Phillip Chard

“Burnout results from basically, you know, too much to do and too little time to do it. It’s task overload, time crunch kind of condition.“

Philip Chard – practicing psychotherapist with over 35 years of experience in the field, retired as CEO and President of Empathia
Episode 4: Resolving Compassion Fatigue with Phillip Chard

“I had one of those individuals say to me once, No more sad stories. No more sad stories. And it’s kind of a way of saying, I just I can’t take any more negativity. I can’t take any more suffering into myself.“

Rick Hoaglund – Director, Crisis Management Services, Empathia Inc
Episode 1: Talking To Children About Violence With Bob Vandepol

“8% of all high school students have been in a physical fight on school property one or more times during the last 12 months. Each day, 14 youth die from homicide and more than 1300 are treated in emergency departments for violence related injuries. All of this, according to the Department of Health and Human Services.”

Bob Vandepol – over 36 years of experience in the crisis management industry​​
Episode 2: Combating Violence in Children’s Media with Bob VandePol

“It’s about how you have the conversation. And if it’s I’m tough enough to handle it, I care deeply about you. I want you to be safe. Let’s problem solve. I’m here to listen and answer your questions and give a few tips. It helps.”

Bob Vandepol – over 36 years of experience in the crisis management industry​​
Episode 1: Talking To Children About Violence With Bob Vandepol

“I don’t want anybody to be called the victim. Maybe they were victimized by bullying, but they’re a survivor of bullying. I think language is important here. Victims, you stay stuck. Survivor, you move past.”

Bob Vandepol – over 36 years of experience in the crisis management industry​​
Episode 1: Talking To Children About Violence With Bob Vandepol

“Parenting is hard work. Being a caring adult, whatever it is. Uncle, grandparent, coach, teacher. It’s hard work, but it’s worth it. Put out the effort.”

Karen Wolf – Human Resources Manager
A Midwest Manufacturing Company

“A manager and I spoke with one of your counselors for some advice on how to handle an employee issue recently and it was super useful. Life is becoming more complicated, so it’s great to have this option for employees and their family members. Thank you!”

Marc Norberg – Asst. to the General President
A North American Transportation Union

“Recently, I had to call the EAP for some help in addressing an elderly relative. The response was caring, quick and comprehensive. I have since relayed my positive experience to our staff and encouraged them to use you as a resource when in need. Thank You!”

Karen Wolf – Human Resources Manager
A Midwest Manufacturing Company

“I’m reminded often of how happy I am that we offer LifeMatters. I talked to a young man this morning who is really struggling with some major life events and he was very open to contacting the EAP. I know others who have used your services and they have told me how helpful it has been for them!”

Human Resources Director
Social Services

“Thank you for a wonderful relationship. I’m very grateful for the opportunity to have partnered together. If I ever know of an HR colleague that is seeking a stand-alone EAP program, I would definitely refer them to you and Empathia. You are a top-notch vendor and we have all been so impressed with your quick follow-up, quality resources, and well-thought-out answers to our questions.”

Benefits Specialist
Mid-size Retail Organization

“The feedback I have received over the last few years regarding Empathia’s services has been quite impressive and I would strongly recommend their services to other organizations.”

Monica Baker – Senior VP Marketing/Human Resources
PyraMax Bank

“Our experience with Empathia has been extremely professional and very positive. Regardless, if it is a simple request or a critical incident with an employee, it was always handled with the upmost of compassion and privacy. It has become a great partnership for us.”

Marketing Associate
Mid-size Electronic Company

“I contacted EAP about a potential landlord-tenant dispute. They gave me the name of an attorney within one day, and I scheduled my free 30-minute consultation immediately. The lawyer’s consultation was just what I needed to know my rights and prepare for my case. I was also offered a discount on the lawyer’s services. The EAP was just what I needed when I needed it, and I appreciate them saving me money, time, and heartache trying to seek legal help the conventional route!”

Dixie Kansala – Benefits Coordinator
Sheridan Memorial Hospital

“Sheridan Memorial Hospital in Sheridan, WY enjoys the Empathia services and is pleased with the feedback from employees who have used their services. The literature is meaningful and appropriate.”

HR Manager
Mid-size Manufacturing Company

“Our Account Manager is GREAT, always proactive, and on top of any situation that occurs.”