Individuals. Organizations. Communities. Despite their best efforts, few are fully equipped to deal with the unforeseen and unimaginable. But we are. The Black Swan Solutions team has partnered with organizations in responding to and recovering from all types of critical incidents, including:
Crisis Management Services by Empathia
Low Probability, High Impact Crisis Management
Crisis Management Services
- Mass fatality incidents
- Active shooter situations
- Natural disasters
- Aviation accidents
- Terrorist acts
- Explosions
- And more
Our Black Swan Solutions team stands ready to handle the influx of critical information, so you can focus on your organization and your employees. We think on our feet when you are knocked off of yours.
What is a Black Swan?
A low probability, high impact event. Haiti Earthquake. Fukushima nuclear disaster. 9/11. Years ago, these events seemed farther apart and further removed from our world. Human-made crises and natural disasters are becoming more frequent and severe. The lesson? What were once low probability events can now upend our lives without warning. At Empathia, we are ready to respond at a moment’s notice with competence and compassion, because the probability isn’t as low as it once was.
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High Expectations in the Face of the Unexpected
Black Swan Solutions
In a crisis, one thing matters most – people. Black Swan Solutions, the crisis management services by Empathia, helps organizations respond to and recover from crises impacting large groups of people. Our team supplements and enhances your internal resources by providing:
- Dedicated, scalable, 24/7 contact center staffed by trained crisis counselors
- Experienced consultation and training
- Global network of responders
- Critical incident response and management
- Accounting for employees and other stakeholders
- Information management tool
- Professional on-site support
- Organizational and management consultation
- Survivor and family assistance
Our work is not easy, but it is vital. It requires competence and compassion in addressing the complexities and tragedies of natural catastrophes and human-caused disasters.
Industry Specializations
All organizations are at risk for crises, but some are more vulnerable than others. Whether you must comply with federally-mandated disaster preparedness protocols or want to be better prepared for managing a large-scale crisis, our team specializes in unique solutions for:
Healthcare Organizations
Educational Institutions
Transportation Industry
Manufacturing Organizations
Other Industries
Learn how our readiness, response and recovery services can prepare your organization in the event of a crisis.
Global Service Delivery
Designing and administering EAP and crisis management services at a global level is complex and dynamic. You need centralized tools to plan and deploy, coupled with responsive and measurably effective services that are delivered in culturally relevant ways. Empathia’s global services are delivered across six continents worldwide.
Protect and care for your team ... no matter where they are located.
Our Key Crisis Response Service Offerings
Reputation Management Through Responsive Action
Prepare. Respond. Recover. Ready Your Organization with Black Swan Solutions.
Impact Response Model by Empathia
Bringing Competence, Compassion & Commitment to Those We Serve
Through the integration of two distinct capabilities – employee assistance and large-scale crisis response and recovery – we’re able to provide services across a continuum of care, spanning the needs of individuals, families, teams, entire organizations and their communities.
Should a crisis or disaster impact your organization, you’ll experience the power of our full-scale, strategic response from Black Swan Solutions.
Layer on our EAP services from LifeMatters and our team of caring, competent professionals provide individual and family crisis intervention, counseling and work/life support.
At Empathia, our services intertwine, closing the gap between EAP and large-scale crisis management. While virtually all EAP firms offer assistance with small-scale critical incidents, our team provides a robust response and recovery service scalable to crises and disasters of far greater magnitude. Experience industry-leading employee assistance, comprehensive crisis response, global service delivery, seamless handoffs and powerful communication technologies, all leading to unsurpassed support for your organization during times of critical need.
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