Have you ever wondered how to break bad news? How do you tell an employee’s family member that they have been in an accident? Delivering difficult news is something no one ever wants to do or feels like they are good at it. After making numerous crisis notifications, we’ve been there. In this webinar, we…
Sometimes, events within or outside an organization will leave your team shaken. Violent incidents, the stresses of the pandemic, a natural disaster and changes at work are all reasons why people may feel uncertain or discouraged. In these circumstances, it may be difficult to find the right words. While some people can come up with…
The only certain thing about the COVID-19 pandemic has been a constant state of change. The pandemic has upended how we live, shop, travel, parent and, of course, work. The impact on the workplace has been profound. It’s likely your team has experienced one or more of the following changes: Working from home rather than…
A Tested Solution in Times of Critical Need Every organization is at risk of experiencing a crisis or disruptive event at any moment. Our stand-ready incident response contact center helps simplify communications and eliminates the need for internal teams to field calls, track down key personnel and gather critical information. In this infographic, explore the…
Many students have had their expectations for the last year upended by COVID-19. An inability to travel, switching to online classes and limitations of on-campus social life are just some of the ways the pandemic may have impacted your educational experience. So many changes at once may leave you feeling like you have little control…
The simplest steps for preventing illness and disease are all within your control. Making healthy choices will help minimize your risk for cancer, diabetes, high blood pressure and heart disease. It will also strengthen your body’s ability to fight off viral illnesses, including the flu and COVID-19. Try these basics steps to better health: Eat…
Many organizations were unprepared for the magnitude of the COVID-19 pandemic and its countless impacts. One common challenge organizations experienced was identifying a streamlined way to provide accurate information in a timely and supportive manner. For some, this was quickly followed by decisions on how to handle hundreds, if not thousands, of incoming calls. Our…
How Empathia’s Black Swan Solutions Supported Colleges and Universities With Responding to the COVID-19 Pandemic Campus health concerns and safety protocols. Virtual versus in-person classes. Athletic events, performances and graduations. From the outset of the COVID-19 pandemic, colleges and universities faced extraordinary challenges charting a safe course forward for students, faculty and staff. As the…
This holiday season may be unlike anything any of us have ever experienced before. Many holiday traditions that involve large gatherings, such as concerts or parades may be cancelled, while others may be sharply curtailed due to crowd limits. In addition, it may be harder to travel or gather with friends this year. Some people…
In the last several months, many people have had to cope with grief in ways they have never experienced before. Thousands have suffered the unexpected loss of a loved one or colleague due to COVID-19, and many others have endured separations from family and friends due to social distancing or an inability to travel. Many…