Learn how to recognize and appropriately address mental health concerns in the workplace.
At any given time, approximately one in five adults is coping with some form of mental health issue. Common concerns include:
- Depression
- Eating disorders
- Obsessive-compulsive disorder
- Anxiety
- Post-traumatic stress disorder (PTSD)
- Bipolar disorder
- Borderline personality disorder (BPD)
- Schizophrenia
As with a physical illness, a person with a mental health concern may have periods of relatively good health where they can work without difficulty. At other times, managing a work schedule may be challenging. These steps may be helpful in ensuring that the person can stay on track:
- Be aware of indications that a team member is struggling, such as:
- Irritability or anger
- Inability to concentrate
- Missed deadlines
- Withdrawal or disengagement
- Poor decisions
- Arguments with co-workers
- Increased use of sick time
- Frequent requests to start late or leave early
- If a worker is missing deadlines, producing substandard work, or behaving inappropriately, address it promptly. Set clear performance expectations that will help the person determine where to focus their energy.
- Should an employee disclose a mental health issue, protect their privacy. Do not share any information about the worker’s medical situation with other members of your team.
- If the employee chooses to reveal their condition to colleagues, establish clear expectations for respectful behavior. Encourage your team to be supportive.
- A diagnosed mental illness is a condition that may require “reasonable accommodation.” If an adjustment to the individual’s responsibilities or schedule is necessary, coordinate with HR to ensure that you are in compliance with company policy and all relevant laws.
- Remain calm if the team member behaves in an unusual or out-of-character way. Check in regularly and consult with HR.
- Encourage your team to maintain their emotional and physical well-being by taking scheduled breaks and making appropriate use of vacation time.
Creating a safe environment is one of the best ways to support an employee who is having mental health or other personal difficulties. Being respectful, encouraging use of company-sponsored resources, and assisting the employee with keeping their performance on track will help them to remain a productive member of your team.
