Behavioral Health Services for Healthcare Providers

Hospitals, Clinics & Other Healthcare Organizations

Born out of a regional healthcare system and as clinicians ourselves, we understand there’s no immunization for stress or crisis. Our employee assistance programs, culture optimization tools and crisis management services are designed to build resilience, increase capacity for compassion and promote professional growth for leaders, managers and employees across your organization. Empathia is here to help keep your team at their best, in a wide range of settings, including:

National and regional healthcare systems
Medical colleges and teaching hospitals
Surgical centers
Clinics and urgent care locations
Nursing and senior living facilities
Laboratory, imaging and testing facilities

While you care for your patients, Empathia cares for you.

A Prescription for Your Organizational & Employee Challenges

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Helping Build Strong & Resilient Healthcare Teams

Employee Assistance Programs

Patient acuity. Emotional families. Technology changes. These challenges come from every direction, every day. To top it off, performance standards and less staff have made managing life balance more difficult. With a human resources focus, our team can enhance the strength of yours by providing:

Telephonic, video, chat* and face-to-face counseling
Risk assessment and response
Management consultation and referrals
Life balance resources and community referrals

*Not currently available for members in California.

From physicians and nursing staff to the facilities team and schedulers, each person in your organization is critical to delivering the best patient care every day. Empathia is here to provide support to your employees and their family members.

Crisis Management Services

Workplace violence. Patient deaths. Resident suicides. Now more than ever, it’s critical for healthcare leaders to ensure their organization has a plan in place to respond to and recover from critical incidents with resources like:

Critical incident response and management
Professional on-site support
Organizational and management consultation
Dedicated, scalable, 24/7 contact center staffed by crisis counselors
Survivor and family assistance

In a crisis, most employers recognize the immediate impact on those involved – both physically and emotionally. The physical wounds often need long-term care and support to heal because these injuries are visible. It’s the invisible, emotional wounds that can be more easily overlooked. They need the right help at the right time to foster resilience and prevent long-term struggles. Protect and care for your team with customized crisis management services from Empathia.

Services to Address the Demands on Healthcare Providers

Mental Health & Substance Abuse Counseling

Today’s healthcare providers are facing numerous challenges resulting in compassion fatigue, burnout and rising suicide rates. Our counseling programs help employees stabilize their world, enabling them show up to work positive, productive and prepared for duty.

Life Balance Resources

Long hours and shift work can make life balance challenging for staff and their families. Our team will connect your employees with resources that help with financial, legal and other life balance concerns. We seek to reduce the stresses of life, so you and your patients can reap the benefits of an engaged workforce.

Management Consultation

In addition to day-to-day operations, healthcare leaders are charged with handling employee performance concerns, team issues and managing change. Our team of dedicated management consultants and performance coaches will help your managers address issues in a timely and effective manner.

Critical Incident Response

From the sudden death of a co-worker to a mass casualty event, our team will support your workforce through on-site individual and group debriefings, management consultation and educational presentations as employees transition to a “new normal”
post-crisis.

Incident Response Contact Center

Large-scale crises are more prevalent than ever. Ensure your organization has the infrastructure to manage your people, information and reputation. Our stand-ready call center activates within 60 minutes or less, while our team of crisis response professionals organize and implement critical response mechanisms from our Emergency Operations Center.

Survivor & Family Assistance

The care survivors and families receive in the aftermath of a crisis has a lasting impact on your organization’s reputation. Our experienced team handles all logistical coordination involved with establishing and organizing an on-site Family Assistance Center and pairs specialists 1:1 with survivors and their families.

Care for the lives and wellbeing of those who care for others.

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